Roles and responsibilities: — Responsible for diagnosing & resolving hardware, software & end user’s problems  Acting as the first point of contact for all IT & technical queries  Developing the infrastructure and systems to meet the company’s needs  Involved in the rollout of software updates and patches  Investigate specialist and complex IT support issues  Communicating with third party technical specialists  Configuring and managing backup & restore procedures  Maintaining a wide range of computer hardware and software programs  Identifying & reporting on the budgetary implications of IT projects and upgrades  Troubleshooting network problems  DHCP Server Administration  Maintaining Print Server  ADDS Account Operator  Managing Exchange Admin Center  Managing Lync Admin Center  Responsible for allocating work to junior staff and induction training for new staff

Roles and responsibilities: — Responsible for diagnosing & resolving hardware, software & end user’s problems  Acting as the first point of contact for all IT & technical queries  Developing the infrastructure and systems to meet the company’s needs  Involved in the rollout of software updates and patches  Investigate specialist and complex IT support issues  Communicating with third party technical specialists  Configuring and managing backup & restore procedures  Maintaining a wide range of computer hardware and software programs  Identifying & reporting on the budgetary implications of IT projects and upgrades  Troubleshooting network problems  DHCP Server Administration  Maintaining Print Server  ADDS Account Operator  Managing Exchange Admin Center  Managing Lync Admin Center  Setting and managing local networks among department’s computers  Solving Citrix XenAPP users’ problems  Responsible for allocating work to junior staff and induction training for new staff